Privacy Policy

Lixiam Marketing LLC
Effective Date: 2025

Lixiam Marketing LLC (“we,” “us,” or “our”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you receive appointment confirmations, reminders, and/or promotional communications from us.

1. Information We Collect

We may collect the following information when you interact with our services:

Contact Details: Name, phone number, email address.

Appointment Information: Booking dates, times, locations, and service preferences.

Communication Data: Responses to SMS/email, opt-in/opt-out status.

Technical Data: Device information, interaction logs, and metadata (where permitted).

2. How We Use Your Information

We use your information only for the following purposes:

To send appointment confirmations, reminders, and service updates.

To send promotional offers or marketing messages only if you have opted in.

To improve communication accuracy and customer experience.

To comply with legal obligations and protect against fraudulent activity.

We do not sell your personal information.

3. Legal Basis for Processing (GDPR)

We process your personal data under the following legal bases:

Consent: For promotional and marketing communications.

Contractual Necessity: To deliver appointment confirmations and service-related messages.

Legitimate Interest: To improve our communication processes and customer experience.

Legal Compliance: To meet regulatory and record-keeping requirements.

4. Your Rights

Under GDPR (EU/UK Residents):

You have the right to:

Access your data

Correct inaccurate information

Request deletion (“right to be forgotten”)

Object to or restrict processing

Withdraw consent at any time

Data portability

Requests can be made via [email protected].

Under CCPA (California Residents):

You have the right to:

Know what personal data we collect and why

Access a copy of your information

Request deletion of your data

Opt out of promotional communications

Not be discriminated against for exercising your rights

To submit a request, contact us at +1 407-232-0122 or [email protected].

5. Data Sharing

We may share your information only with the following:

Service Providers that support SMS/email delivery, scheduling, CRM, and marketing systems.

Legal Authorities when required by law or to protect our rights.

We do not sell or trade your personal information.

6. Data Retention

We retain your information only as long as necessary for:

Providing appointment-related services

Fulfilling legal or accounting obligations

Maintaining opt-out/consent records

Once no longer needed, data is securely deleted or anonymized.

7. Data Security

We use administrative, technical, and physical safeguards to protect your data, including encrypted systems, restricted access, and secure data storage protocols.

8. International Data Transfers

If data is transferred outside your region (e.g., EU or UK), we use appropriate safeguards such as Standard Contractual Clauses or equivalent protections.

9. Your Choices & Opt-Out

You may opt out of promotional communications at any time by replying “STOP” to SMS or by contacting us at [email protected].
Appointment-related messages may still be sent as they are required for service delivery.

10. Contact Information

If you have questions about this Privacy Policy or your rights, contact us:

Lixiam Marketing LLC

15502 Stoneybrook West PKWY 104-175

Winter Garden, FL 34787
Phone: +1 407-955-9493
Email: [email protected]

11. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting with the updated Effective Date.